Which is right for you? Offering Q&A calls or open office hours? - Small Business Coach, Women Business Coaching - Client Attraction

Which is right for you? Offering Q&A calls or open office hours?

Fabienne Fredrickson
July 2, 2012

Q&A calls vs. open office hoursAre you looking to provide some added value to your clients? Additional ways to access your wisdom can be seen as a significant bonus with private clients or even for group programs. Two simple ways that allow clients to connect with you are Question and Answer Calls and Open Office Hours. Here are the benefits of both to help you decide which one is right for your business.

Q&A Calls

  • Well-Developed List If you have a well-developed contact list, the traditional Q&A call is a great offer. You need a healthy-sized list since this can be a waste of your time if too few callers participate. You don’t want the whole 60 to 90-minutes to become a private coaching session for just a lucky few.
  • Group Learning Q&A calls provide participants with learning not only from their own questions, but from others as well. Often one caller will have a question that several others will be struggling with as well. So listeners benefit not only getting their own questions answered but from the questions of others too. That’s why you need multiple callers to make this offering successful.
  • Frequency – Monthly For my Inner Circle clients, I offered these calls monthly. People were able to call in with questions or could email their questions prior to the call.
  • Per Person Time My goal is to answer each question within about 5-minutes to permit as many questions to be answered during the call as possible.

Open Office Hours

  • Any Size List When you hold Open Office Hours, you agree to be at your desk for one or two hours to answer questions from callers.
  • Private Learning Each caller gets private attention so you don’t need to gather a crowd to make this work.
  • Frequency – Your Option You can offer this mini-private session monthly or more often if you prefer. Since you don’t need to gather a group, you have no lead time to fill the call. This can even be a special offer promotion you announce only 24-hours in advance.
  • Per Person Time What works best is to keep each call at 5-10 minutes. Since others might be calling, you don’t want to hold up the line with just one client. Keep things moving so several callers can have access to your wisdom and you don’t give away a lengthy private coaching session.

Your Client Attraction Assignment

If you are looking for bonus options to sweeten your offering and make it irresistible, add one of these calls so clients can get greater access to your help. People crave interaction with the expert so give it to them in a way that is easy for you and effective for your clients. You can test the waters by offering either or both options on a one time basis to see which one your clients want more.

Now, if you’re just starting out and trying to fill your practice in the FIRST place, then follow a step-by-step system that feels easy and authentic to you. The Client Attraction Home Study System™ gives you the most important things to do to set up simple, solid systems, so that you consistently fill your pipeline and continually get new clients. It’s all step-by-step, not a big mishmash of things. So, you do step one of the system, and when you’re done with that, you move on to step two, and so on. All the tools, scripts, templates, and examples are handed to you on a silver platter. Easy. You can get it at TheClientAttractionSystem.com.

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